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System CRM (Customer relationship management (Pengurusan hubungan pelanggan)

CRM (Customer Relationship Management) adalah strategi perniagaan yang padukan proses, manusia dan teknologi. Membantu menarik prospek penjualan, mengkonferm mereka menjadi pelanggan, dan mempertahankan pelanggan yang sudah ada, pelanggan yang puas.

Tujuan dari CRM adalah untuk mengetahui sebanyak mungkin tentang bagaimana kebutuhan dan perilaku pelanggan, untuk selanjutnya memberikan sebuah pelayanan yang optimal dan mempertahankan hubungan yang sudah ada, karena kunci sukses dari bisnis sangat tergantung seberapa jauh kita tahu tentang pelanggan dan memenuhi kebutuhan mereka. Sulit bagi sebuah perusahaan untuk mencapai dan mempertahankan kepemimpinan dan profitabilitas tanpa melakukan fokus secara berkesinambungan yang dapat dilakukan pada CRM.
CRM menjangkau banyak bidang dalam organisasi, termasuk :

  1. Penjualan
  2. Layanan Pelanggan
  3. Pemasaran

Seiring dengan pesatnya teknologi IT di Indonesia yang bersinergi universal. Software As a Services (SaaS) base on cloud menjadi suatu kemajuan dan kebutuhan yang diperlukan oleh kalangan pebisnis. Dimana saat ini penggunaan internet suatu konsumsi baku dikalangan pebisnis, kondisi dimana menginginkan sesuatu serba cepat, flexible, online, update, kapanpun dan dimanapu.

CRM-Salesforce.com menjawab semua tantangan tersebut, Aplikasi SaaS Customer Relationship Management (CRM) yang diciptakan oleh Marc Benioff sejak Februari tahun 1999 di Delaware Amerika Serikat. Salesforce.com  menyediakan segala kebutuhan untuk mengelola penjualan dan layanan (untuk semua pebisnis). Aplikasi ini sudah terintegrasi dengan Sistem Cloud, dengan beberapa fitur seperti :

  1. Sales Cloud : Mampu memaksimalkan penjualan, meningkatkan pendapatan, produktivitas dan visibilitas dalam bisnis.
  2. Service Cloud : Transformasi layanan pelanggan dan menciptakan hubungan yang baik dengan mereka.
  3. Marketing Cloud : Memantau dan berpartisipasi dalam jejaring social.
  4. Salesforce Platform and AppExchange : Membuat aplikasi social yang inovatif, mobile dan Real-Time pada platform yang dapat digunakan oleh lebih dari 100.000 pelanggan.
  5. Salesforce Chatter : Membuat proses bisnis dalam hal social. Bekolaborasi secara Real-Time dari mana saja.

Dengan aplikasi high tech yang easy, user friendly dan berbasis website (on cloud) menjadi penunjang bagi perusahaan untuk meningkatkan Return Of Investment (ROI).

JOOMLAJoomla
 is an award-winning content management system (CMS), which enables you to build Web sites and powerful online applications. Many aspects, including its ease-of-use and extensibility, have made Joomla the most popular Web site software available. Best of all, Joomla is an open source solution that is freely available to everyone.
Open Real Estate Open Real Estate
 lets you create your own website to get the profits within the shortest possible time or to present your real estate agency on the Internet. An easy-to-use interface, high website speed, social tools, a variety of functions and add-ons – all this and some more help to build a business based on our products efficiently.

Open Real Estate offers real estate agencies and real estate agents the technology they need to connect with real estate owners, prospective buyers and Internet surfers.

Concrete CMS
Concrete CMS 
makes running a website easy. Go to any page in your site, and a editing toolbar gives you all the controls you need to update your website. No intimidating manuals, no complicated administration interfaces - just point and click.
MODXMODX
 helps you take control of your online content. An Open Source PHP application framework, it frees you to build sites exactly how you want and make them 100% yours. Zero restrictions and fast to build. Super-simple templates in regular HTML/CSS/JS (any lib you want). Registered user systems and a killer community. Welcome to web-building nirvana.
e107e107
 e107 is a content management system written in PHP and using the popular open source MySQL database system for content storage. It's completely free, totally customisable and in constant development.
XoopsXoops
 is an easy to use dynamic web content management system written in PHP.

XOOPS is an acronym of eXtensible Object Oriented Portal System. Though started as a portal system, XOOPS is in fact striving steadily on the track of Content Management System. It can serve as a web framework for use by small, medium and large sites.


CMS Made SimpleCMS Made Simple
 provides a fast and easy way to create a professional web site and manage its content, whether it's for a small business or a multinational corporation!

CMS Made Simple provides a mechanism for the website administrator to create and manage pages, their layout, and their content. CMS Made Simple is unobtrusive. You can create a table based layout, or a fully validating XHTML/CSS layout.
DrupalDrupal
 is an open-source platform and content management system for building dynamic web sites offering a broad range of features and services including user administration, publishing workflow, discussion capabilities, news aggregation, metadata functionalities using controlled vocabularies and XML publishing for content sharing purposes.

Equipped with a powerful blend of features and configurability, Drupal can support a diverse range of web projects ranging from personal weblogs to large community-driven sites.

PHP-Fusion
PHP-Fusion
 is a light-weight open-source content management system (CMS) written in PHP 5. It utilises a MySQL database to store your site content and includes a simple, comprehensive administration system. PHP-Fusion includes the most common features you would expect to see in many other CMS packages.

Subrion
Subrion
 is a stand-alone PHP content management system that is very easy to use. It comes with a ton of great features including full source editing, per-page permissions, user activity monitoring, and much more.

Subrion CMS unites the functionality of articles script, auto classifieds script, realty classifieds script, web directory script, and yellow pages script all in one package.
ContaoContao
 is an open source content management system (CMS) for people who want a professional internet presence that is easy to maintain.

The state-of-the-art structure of the system offers a high security standard and allows you to develop search engine friendly websites that are also accessible for people with disabilities. Furthermore, the system can be expanded flexibly and inexpensively.
Sitemagic CMSSitemagic CMS
 is the world's most beautiful Content Management System. With Sitemagic CMS you can create some of the most stunning and captivating websites on the planet.

The built-in Designer lets you create truly professional designs in literally minutes with simple point and click. The Editor lets you easily modify and lay out your content. The new cards inspired design concept everybody is talking about is built right into the new Editor, making your website the most hip on the web.

And while Sitemagic CMS is packed with great new features, it is still the most user friendly CMS on the market. It ships with tips and tricks built right in, making sure you get the most out of your new Content Management System.
ImpressPagesImpressPages CMS
 is user friendly software. Its tools enable user to manage the content of website in a convenient way. The advantage of ImpressPages is the opportunity to see how the website which is being edited will look like after the changes.

All the information could be administered directly in the website. There is no need to perform monotonous lay-out tasks.
Insertion of text, pictures, galleries and video is very simple.
GRAVGrav
 is a Fast, Simple, and Flexible file-based Web-platform. Although Grav follows principles similar to other flat-file CMS platforms, it has a different design philosophy than most. The underlying architecture of Grav is built using well established and best-in-class technologies.
Atlantis CMS Atlantis CMS
 is open source web software that you can install on your web server to create your website, blog, community or network.